Shipping policy

Shipping Policy

Thank you for shopping at Gerardo Encinas Online Store. We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping services. Please review our shipping policy outlined below:

1. Order Processing Time:

  • All orders are custom made and shipped within 5 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

2. Shipping Methods and Delivery Time:

  • We offer standard shipping and expedited shipping options for domestic and international orders.
  • Domestic Shipping:
    • Standard Shipping: Estimated delivery within 3-7 business days.
    • Expedited Shipping: Estimated delivery within 1-3 business days.
  • International Shipping:
    • Standard International Shipping: Estimated delivery within 7-14 business days.
    • Expedited International Shipping: Estimated delivery within 3-7 business days. (Note: Delivery times may vary depending on the destination and customs clearance processes.)

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. The shipping cost will be displayed at the checkout before the order is finalized.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment.

5. Shipping Restrictions:

  • We currently ship to select countries worldwide. Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
  • Certain items may be restricted from international shipping due to customs regulations. Please contact our customer support for more information.

6. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

7. Shipping Delays:

  • While we strive to deliver your orders promptly, please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may affect delivery times. We appreciate your patience and understanding in such situations.

8. Shipping Insurance:

  • All orders are shipped with appropriate packaging to ensure safe delivery. However, shipping insurance is available upon request for an additional fee. Please contact us if you wish to purchase shipping insurance for your order.

9. Lost or Damaged Shipments:

  • In the event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as necessary.

10. Returns Due to Shipping Errors:

  • If you receive an incorrect or damaged item due to a shipping error, please notify us within 7 days of receiving your order. We will arrange for a return or exchange at no additional cost to you.

11. Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at [email address] or through our online contact form.

By placing an order with Gerardo Encinas Online Store, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you again in the future!